Refund Policy

At ZINGO, we strive to ensure that you have the best possible experience when using our services. However, if you are not satisfied with your order due to specific issues, our refund policy is as follows:

1. Order Cancellation:

   • Once an order is confirmed by the Restaurant, it cannot be canceled by the Client. Therefore, no refunds will be provided for canceled orders unless the Restaurant is unable to fulfill the order.

2. Incorrect Order Details:

   • If the Client provides incorrect details (e.g., contact number, delivery address) or is unreachable or unresponsive at the time of delivery, no refund will be issued.

3. Order Issues:

   • If there is an issue with your order, such as food spillage, the presence of foreign objects, delivery of the wrong order, etc., you must provide proof (such as photographs) to our customer service team. We will review the case, and any refund or replacement will be provided only with the Restaurant's permission.

4. Instructions Not Followed:

   • If specific instructions placed with your order are not followed by the Restaurant, refunds will not be issued. The Restaurant will follow instructions on a best-efforts basis, and failure to adhere to them does not guarantee a refund.

5. Refund Process:

   • Refunds, if approved, will be processed in the same manner as the original payment. If refunds are provided in the form of credits, the refund amount will reflect in your account within 6 to 7 working days, depending on the respective bank’s policies.

By placing an order through ZINGO, you agree to this refund policy. Please contact our customer service team if you have any concerns or need further assistance.