Welcome to ZINGO !
By accessing this website we assume that you accept these Terms and Conditions. Do not continue to use ZINGO if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on to this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services, in accordance with and subject to, prevailing law of India. Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she or they, are taken as interchangeable and therefore as referring to the same.
The functionalities on the website https://admin.zingodelivery.com (the “Website”) and the ZINGO mobile application (the “App”), commonly referred to as the “Platform”, through which Hospitality Partners are allowed to offer their products and services for sale to the Client.
Hospitality Partners i.e Hotels, Restaurants, Cafes, Lounge, Cloud kitchen, Grocery stores and Kirana etc.
ZINGO will act as an intermediary in the Hospitality Partner's relationship with the Client and as such ZINGO cannot be held liable in any form for non-conformities of the products and services offered by the Hospitality Partner through the Platform and/or for the guilty actions of the Client in relation with the Hospitality Partner.
Delivery Partner has delivered the orders from Hospitality Partner to Client and accepts payments through the ZINGO platform or cash on delivery.
ZINGO is not liable for any acts or omissions on part of the Hospitality Partner including deficiency in service, wrong delivery of order/order mismatch, quality, incorrect pricing, deficient quantity, time taken to prepare the order, expired product etc.
Cookies:
We employ the use of cookies. By accessing ZINGO , you agreed to use cookies in agreement with ZINGO 's Privacy Policy.
Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.
No use of ZINGO 's logo or other artwork will be allowed for linking absent a trademark licence agreement.
iFrames
Without prior approval and written permission, you may not create frames around our Web Pages that alter in any way the visual presentation or appearance of our Website.
Content Liability
We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all the claims that are rising on your Website. No link(s) should appear on any Website that may be interpreted as libellous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links but we are not obligated to
or so or to respond to you directly. We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
- limit or exclude our or your liability for death or personal injury;
- limit or exclude our or your liability for fraud or fraudulent misrepresentation;
- limit any of our or your liabilities in any way that is not permitted under applicable law; or
- exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature:
OUR-VALUES :
We are a passionate, professional, caring, and empowering company that encourages innovation and rendezvous. Our main asset is our people: our clients, our employees, our shareholders and our suppliers and we are committed to the retention and development of our people as an essential part of building strong, respectful and enduring customer relationships.
Cancellation and refund policy & Delivery timeline:
Our ZINGO takes up to 30 minutes of delivery timing to deliver the order.
i. You cannot cancel an Order once the Restaurant has provided its confirmation.
ii. In the event You have provided incorrect particulars, e.g., contact number, delivery address etc., or that You were
unresponsive, not reachable or unavailable for fulfilment of the services offered to You, You will not be eligible for any refunds.
iii, No replacement / refund / or any other resolution will be provided without the Restaurant's permission.
iv. Any complaint, with respect to the Order which shall include instances but not be limited to food spillage, foreign objects in food, delivery of the wrong order, You will be required to share the proof of the same before any resolution can be provided.
v. You shall not be entitled to a refund in case instructions placed along with the Order are not followed in the form and manner You had intended. Instructions are followed by the Restaurant on a best-efforts basis.
vi. All refunds shall be processed in the same manner as they are received, unless refunds have been provided to You in the form of credits, refund amount will reflect in your account based on respective banks policies in the time span of 6 to 7 working days.
